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NEVINI
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Return policy

Returns within 14 days of delivery, unopened products only.

At NEVINI Wine Import, we want you to enjoy your wines. Our return policy ensures customer satisfaction while maintaining the quality of our wine collection.

Last updated:

Return period
14 days from delivery
Return conditions
Unopened products only
Shipping costs
Customer responsibility

1. Return rights and limitations

As a consumer, you have the right to withdraw from your purchase within 14 days of delivery without giving a reason. This right applies only to unopened and undamaged products under specific conditions.

Key return requirements

  • Products must be completely unopened
  • Original packaging and seals intact
  • Return request within 14 days of delivery
  • Products in perfect condition

Products not eligible for return

  • Opened wine bottles (even partially)
  • Products with damaged packaging or seals
  • Items exposed to extreme temperatures
  • Products with removed labels or tampered packaging
  • Items that have been used, tested, or consumed

2. Return process

  1. Submit a return request

    Contact us at info@nevini.wine with your order number. Please include photos if applicable.

  2. Request review

    We will review your request within 3-5 business days and inform you of our decision.

  3. Return authorization

    If approved, you will receive return instructions and shipping label information.

  4. Ship the products

    Package products securely and ship within 7 days of approval. We recommend insurance for valuable items.

  5. Refund

    Upon receipt and inspection, we will process your refund within 10-14 business days.

3. Shipping requirements

Packaging requirements

  • Ship within 7 days of approval
  • Properly packaged to prevent damage
  • Use original packaging when possible
  • Include return authorization number

4. Costs and refunds

Shipping costs

  • Return shipping costs are the customer's responsibility
  • Original shipping costs are not refundable
  • We recommend insured shipping for valuable items

Refund details

  • Refunds are processed to the original payment method
  • Processing time: 10-14 business days after receipt
  • Only the product price will be refunded
  • Shipping and handling costs are not refundable

5. Quality issues and complaints

We take quality issues seriously. If you receive a product that does not meet our quality standards, please contact us immediately.

How to report a quality issue

  1. Report the issue within 48 hours of delivery
  2. Include photos of the product and packaging
  3. Provide your order number and detailed description
  4. We will investigate and respond within 5 business days
  5. If approved, we will provide appropriate resolution

6. Contact information

Returns and customer service
info@nevini.wine
Response time
3-5 business days
Address
Lage Kanaaldijk 1 B01, 6212 AE Maastricht

Tips for a smooth return process

  • Keep original packaging and receipt
  • Contact us before shipping the product
  • Package items securely to prevent damage
  • Always include your order number in communications
  • Consider insurance for valuable items